At Ulanni Hair Collection, we take pride in offering 100% raw luxury Vietnamese and Cambodian hair extensions sourced from a single donor. 

Each bundle is carefully inspected before shipping to ensure the highest quality.  Because of the nature of our products, all sales are final we do not offer refunds.

• We accept exchanges within 7 days of delivery.
• Hair must be unused, unwashed, unaltered, and in its original packaging with ties intact (bundles must not be unraveled; closures/frontals must not be cut, bleached, tinted, or plucked).
• Due to the nature of our products and for hygiene reasons, we cannot accept returns on hair that has been installed, worn, colored, or chemically processed.
• Exchanges are only permitted for a different length or texture of the same product, subject to availability.
• Customers are responsible for return shipping costs.

P.O. Box(For Exchanges & Returns Only)

Ulanni Hair Collection
8225 Germantown Avenue
Unit 4005
Philadelphia, PA 19118-9997

Our accessories are made to order, ensuring you receive a truly unique piece. Because these items are custom-made, we do not accept returns. However, we are happy to offer exchanges under the following conditions:

Exchanges Only: If your item arrives damaged or you receive the wrong item, you may request an exchange within 7 days of delivery.

Condition: To be eligible for an exchange, the item must be unworn, unused, and in its original packaging.

Custom Orders: All custom items are made to order. Please allow up to 1 week for production before your order is shipped.

Non-Exchangeable Items: Due to hygiene reasons, earrings cannot be exchanged unless they arrive damaged or defective.

Please note: Because each accessory is handmade and custom, slight variations may occur—this adds to the uniqueness of your piece.

All sale items, promotional items, or discounted products are final sale and not eligible for return or exchange.

• Once your return is received and inspected, we will notify you of approval or denial.
• Approved refunds will be issued to the original payment method within 5–7 business days.

 If you receive the wrong item or a defective product, please contact us at Ulannihaircollection@gmail.com within 48 hours of delivery. We will work quickly to resolve the issue.

At Ulanni Hair Collection, we pride ourselves on delivering luxury hair extensions quickly, securely, and with care. Each order is handled with care to ensure your luxury experience from purchase to delivery. Please note that processing time is 2–3 business days before your order is shipped. Please review our shipping policy below before placing your order.

Once your order has shipped, you will receive a tracking number via email.
Ulanni Hair Collection is not responsible for delays caused by the shipping carrier, weather, or customs.

• We do not ship to P.O. Boxes.
• Signature confirmation required to ensure safe delivery.
• Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses will incur additional shipping fees.
• During sales or high-order volume, processing may take slightly longer.

• All orders include tracking.
• Shipping fees are non-refundable.
• We are not responsible for delays caused by the carrier or incorrect shipping information provided by the customer.
• Once your order has been shipped, Ulanni Hair Collection is not liable for lost or stolen packages. Please contact the carrier directly for claims.

At Ulanni Hair Collection, we believe luxury should arrive beautifully and on time. Thank you for trusting us to be part of your hair journey.